Wardrobe Online Shopping

Exchange Policy

It is very important to us that you are completely satisfied with what you have purchased from Wardrobe Online Shopping. As such, we make every effort to ensure that products that may not fit, or are defective, can be exchanged. Purpose of the exchange policy is to establish trust and credibility for the long run.

Wardrobe Online Shopping will go the extra mile for you!

* Exchange of items will be revised under the discretion of the management.


Timeframe

Do contact us/ send an email to us at wardrobe@live.com to request for an exchange within 5 days for the exchange of items. The day that we send out the item is counted as Day 1.


Terms and Conditions for exchange

  • For item which we have delivered to you in the correct size and colour and you would like to make an exchange for another size / colour / design, depend solely on availability of the item. There will be no refund of cash.
  • Exchange is only valid for 5 days; counting Day 1 as the day we send your item out.
  • Purchases may be exchanged for similar items of a different size or color, or for another item of a same value.
  • If the item that you want to exchange is of a lower price, there will be no refund of the difference. So, we would usually encourage our customers to choose items that are of the same price.
  • If the item you want to exchange for is of a higher price, you will have to top up the difference in amount. (Payment for the difference in amount will be transferred via bank (ATM or internet banking) to us.)
  • We would also require for items to be in their original condition and packaging. Please retain and present the receipt for the transaction.
  • Promotion items are non-exchangeable.
  • In the event of exchanges made, we regret that courier/postage and handling charges will be borne by the customer. Payment for the charges will be made through bank transfer only.
Exchange Procedure

  1. Send us an email stating the reason of exchange, and item that you wish to exchange for in that email.
  2. Once approved, we will give you an address to mail your item back to. You will have to mail it out within 2 days.
  3. Please ensure that your package includes; i)Your product to be exchanged ii)Original Invoice.
  4. We will contact you as soon as we receive your package, and arrange for a new delivery, or full refund to you.